Last updated: February 22, 2026
LTB Ready ("we", "us", or "our") operates a web-based document preparation service for Ontario Landlord and Tenant Board forms. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website and services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.
We collect the following categories of personal information:
When you create an account, we collect your name and email address through our authentication provider, Clerk. If you sign up using a third-party provider (such as Google), we receive only the name and email associated with that account.
When you use the Service to prepare LTB forms (such as N4, L1, T2, T6, N12, L2, and N5), you provide information including landlord and tenant names, addresses, rental unit details, tenancy terms, rent amounts, arrears calculations, and descriptions of disputes. This data is stored in order to generate your documents and allow you to manage your cases.
If you use our Evidence Builder feature, you may upload documents, photos, and other files as supporting evidence for your case. These files are stored in our database and associated with your case.
If you purchase a form or document bundle, your payment is processed by Stripe as a one-time transaction. We do not store your credit card number, bank account details, or other payment credentials on our servers. Stripe provides us with limited information such as the last four digits of your card, your billing email, and payment status.
We automatically collect certain technical information when you use the Service, including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This data is used to maintain and improve the Service.
We use the information we collect to:
Your data is stored in a PostgreSQL database managed through Prisma ORM and hosted on secure infrastructure. Data is encrypted at rest and in transit using industry-standard TLS encryption. Evidence files are stored within our database. We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
We use cookies that are strictly necessary for the operation of the Service. Clerk, our authentication provider, sets session cookies to keep you signed in. We do not use third-party advertising or analytics tracking cookies. We do not sell your data to advertisers or data brokers.
We share your information with the following third-party service providers, solely for the purposes described below:
Each of these providers maintains their own privacy policies and data handling practices. We encourage you to review their policies.
We retain your personal information and form data for as long as your account is active or as needed to provide the Service. You may delete your account at any time through the Settings page. When you delete your account, all of your personal data, cases, form submissions, properties, evidence files, and generated documents are permanently deleted from our systems through a cascading deletion process. We may retain certain anonymized or aggregated data that cannot be used to identify you. We may also retain information as required by law or to resolve disputes.
You have the following rights with respect to your personal information:
To exercise any of these rights, please contact us at support@ltbready.ca.
LTB Ready is operated from Ontario, Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Under PIPEDA, you have the right to access your personal information held by us, to challenge its accuracy, and to request its correction or deletion. If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@ltbready.ca.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@ltbready.ca